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COVID-19 Re-Opening Best Practices for Commercial Properties

The following are general recommendations for you to consider when it comes time for your commercial property to reopen. They should be used in conjunction with any guidelines or mandates in place within your locale.


• Develop a plan for your reopening, including as much input from local and health officials, tenants, landlords and other stakeholders.

• Be prepared should a second wave of COVID-19 outbreak occur in your area.

• Consider whether hours of operation should be amended.

• Provide employee training on sanitation procedures, managing customer concerns, social distancing, etc.

• Upgrade cleaning and hygiene practices or consider adding an anti-microbial spray treatment service like unfect to supplement your normal cleaning routine, particularly in the areas most susceptible to the spread of viral germs; for example, waiting areas, playrooms; public restrooms; strollers and wheelchairs; door handles, escalator handrails, eating tables; and any other places the public commonly touches.

• Install and maintain alcohol-based, hand-cleaning dispensers in locations where the spread of germs is likely and normal soap-and-water handwashing stations are not readily available.

• Determine whether you will provide facial masks and/or gloves to patrons for use while in-store or on the property.

• Consider screening/testing measures such as temperature checks, symptom checks, virus and/or antibody testing, etc.


• Once your reopening date is known, communicate it to all relevant parties.

• Communicate with relevant stakeholders about the current status of COVID-19 in your area, your reopening plans, and the actions you are taking to ensure the safety of patrons.

• Place communications with rules and guidelines related to COVID-19 within the store or property. Display CDC public service announcements at entrances and throughout the property.

• Distribute communications to tenants outlining basic CDC recommendations or local government instructions.

• Landlords and tenants should work together to share relevant information related to health and safety on their social media channels.

Other Considerations

•Consider common area adjustments to determine whether any area should remain closed, if seating needs to be rearranged or furniture removed to accommodate social distancing, etc.

• Consider traffic flow and occupancy limitations: o Should walking patterns be changed to be one way?

o Does the number of entrances need to be limited to control occupancy?

o Are you making any changes to parking to accommodate curbside pickup?

o How are you managing tenants’ requests to help with social distancing and/or queuing requirements?

• Plan for goods delivery and storage if temporarily needed as well as how inventory and deliveries will be disinfected. Additionally, plan for how packages to be shipped will be handled.

•For retail, place floor stickers for social distancing queuing and consider mounting plexiglass sheets at checkouts for additional protection.

• Encourage customers to respect social distancing, either through floor stickers or other communications located within the store.

• Plan for how returns or exchanges will be handled from customer to associate.

• Create procedures for how fitting rooms will be sanitized between customer use.

• Will any new technology be integrated to create opportunities for customers to retrieve purchases either in a designated location or curbside?

• Consider contactless payments options such as RFID cards, Apple Pay, self-checkout, and online purchase to be picked up at a designated location or delivered to customer’s home.

For more information, please refer to the CDC website for updates and additional recommendations.

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